Terms and Conditions

Welcome to www.rdd-tech.com! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from www.rdd-tech.com, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website.

1. General Information

• Company Details: www.rdd-tech is operated by CV RDD Technologies, located at Ruko Komplek Bumi Panyawangan No. 11, Cileunyi, Bandung, Jawa Barat 40623, Indonesia.
• Contact Information: You can reach us at support@rdd-tech or +62 811231625.

2. Product Information

• All products listed on our website are electronic components. We strive to provide accurate descriptions and specifications.
• Important Note: Customers are responsible for reading the product descriptions and specifications carefully before purchase. Incorrect orders due to failure to read product details are not eligible for returns. For any questions or clarification, please contact us before completing your purchase.
• We also provide services related to electronic design and production. Please contact us for more information about these services.

3. Orders and Payments

• All prices are listed in Indonesian Rupiah (IDR).
• Payments must be completed at checkout via the available payment methods.
• Orders are processed only after full payment is received. A confirmation email will be sent after successful payment.

4. Shipping Policy

• Shipping costs are calculated at checkout based on courier selection and delivery preferences.
• We ship domestically within Indonesia and internationally to selected countries. Delivery times depend on the chosen courier and destination.
• Processing Time: Orders placed before 3:00 PM (local time) are processed the same day. Orders placed after the cut-off time are processed the next business day.
• Tracking information will be provided via email upon shipment. We also provide a tracking page on our website.

5. Returns and Refunds

• Returns are accepted within 14 days of purchase if the item meets the return eligibility criteria:
  • The item must be unused and in its original condition.
  • The item must include all original packaging, accessories, and components.
• Non-Returnable Items:
  • Customized or special-order components.
  • Items missing serial numbers or tamper-evident seals.
  • Items damaged due to misuse.
• Refunds are processed only after returned items are inspected and approved. Shipping costs are non-refundable.
• Online returns must be received by our warehouse within 30 days of the shipping confirmation date.
• For detailed information, refer to our [Refund and Returns Policy].

6. Warranty

• Warranty coverage varies by product and will be stated in the product description. Warranty claims must include proof of purchase.
• Warranty does not cover:
  • Damage caused by improper installation or misuse.
  • Altered or repaired items by unauthorized personnel.

7. Limitation of Liability

• www.rdd-tech.com is not responsible for delays or damages caused by courier services.
• We are not liable for damages resulting from the improper use or installation of electronic components.
• To the maximum extent permitted by law, our liability is limited to the value of the product purchased.

8. Intellectual Property

• All content on our website, including images, text, and trademarks, is owned by www.rdd-tech.com and protected by intellectual property laws. Unauthorized use is prohibited.

9. Privacy Policy

• Your personal information is used strictly for order processing and communication. For more details, please refer to our [Privacy Policy].

10. Governing Law

• These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia.
• Any disputes arising under these Terms will be resolved in the courts of Bandung, Indonesia.

11. Changes to Terms

• We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to our website.

12. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: support@rdd-tech
• Phone: +62 811231625
• Address: CV RDD Technologies, Ruko Komplek Bumi Panyawangan No. 11, Cileunyi, Bandung, Jawa Barat 40623, Indonesia