Privacy Policy

Last Updated: June 2026

1. Introduction

Welcome to RDD Tech (“RDD Tech,” “we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, www.rdd-tech.com, purchase products, request quotations, create an account, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Company name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account login credentials
  • Information provided through contact forms, quotation requests, or customer support inquiries

Transaction Information

  • Order history
  • Purchased products
  • Shipping information
  • Payment status

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide quotations and product information
  • Manage customer accounts
  • Process payments
  • Arrange shipping and delivery
  • Respond to inquiries and support requests
  • Improve website functionality and user experience
  • Detect fraud, abuse, or security issues
  • Comply with legal obligations
  • Send order updates and service-related communications

Where permitted by law, we may also send marketing communications regarding products, services, promotions, or industry updates. You may opt out of marketing communications at any time.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Maintain website functionality
  • Remember user preferences
  • Improve website performance
  • Analyze website traffic and usage patterns
  • Enhance security

You may control cookies through your browser settings. Disabling cookies may affect certain website features.

5. Orders and Payment Processing

When you place an order, we collect information necessary to process and fulfill that order.

Payments may be processed through third-party payment providers. RDD Tech does not store complete payment card information on its servers. Payment information is handled according to the privacy policies and security practices of the respective payment providers.

6. Contact Forms and Quotation Requests

When you submit a contact form, quotation request, product inquiry, or customer support request, we collect the information you provide in order to:

  • Respond to your inquiry
  • Prepare quotations
  • Provide technical or product information
  • Communicate regarding potential or existing orders

We may retain these communications for customer service, recordkeeping, and business purposes.

7. Sharing Your Information

We do not sell personal information.

We may share information with trusted third parties when necessary to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • IT and security service providers
  • Analytics providers
  • Professional advisors and legal authorities when required by law

These parties are permitted to use personal information only as necessary to perform services on our behalf.

8. Shipping and Delivery

To fulfill orders, we may share necessary shipping information, including your name, company name, address, email address, and telephone number, with shipping carriers, logistics providers, customs brokers, or freight forwarding partners.

9. Data Retention

We retain personal information for as long as necessary to:

  • Provide services
  • Fulfill orders
  • Maintain business records
  • Resolve disputes
  • Comply with legal, accounting, and tax obligations

The retention period may vary depending on the type of information and applicable legal requirements.

10. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Object to certain processing activities
  • Withdraw consent where applicable

To exercise your rights, please contact us using the information provided below.

12. International Data Transfers

RDD Technology is based in Indonesia. Your information may be processed, stored, or transferred to countries where our service providers operate.

By using our website, you acknowledge that your information may be transferred internationally in accordance with this Privacy Policy.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

14. Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page along with a revised “Last Updated” date.

16. Contact Us

If you have questions regarding this Privacy Policy or our handling of personal information, please contact us:

RDD Tech

Website: www.rdd-tech.com

Email: support@rdd-tech.com

Address: Ruko Komplek Bumi Panyawangan No 11 Cileunyi Bandung Jawa Barat 40393

Contact Form: www.rdd-tech.com/contact-us